If the changes have a material adverse impact on and are not acceptable to the Customer, then Customer must notify DataStax within 30 days of the applicable Last Updated Date. With Astra, developers can fully automate their CI/CD pipelines for Cassandra support. Get started in minutes with 5 GB free. A lot of them asked for an integration with Kong, so we’ve prioritized that request, and Kong is one of the first integrations of DataStax Astra as we work toward general availability (GA). Get started in minutes with 5 GB free. DataStax Astra offers significant cost savings, up to 81% for smaller compute tier, 72% for medium compute tier and 59% for advanced/large compute tier (on an average 71% cost savings across all tiers) over a period of one-year. CaaS user is able to download the OSS and DSE C# driv Customer acknowledges information and materials provided to DataStax in connection with receiving Support may be used by the DataStax global support team for the purpose of providing Support in accordance with this Support Policy. Customer shall not submit Issues arising from any software or services other than the Supported Services or otherwise use Support for unsupported software or services. Astra Control Plane Operational 90 days ago 99.92 % uptime Today. Such efforts may include helping with diagnosis, suggesting workarounds, providing patches, or making a change to the Supported Services in a new release. DataStax Fast 100 provides swift enablement for partners with consultants certified and ready to deliver on Cassandra engagements within 30-days. Cisco is … “This integration with Astra creates a turnkey experience for projects of any level of scale, small or large. By continuing to access or use Support after DataStax has provided Customer with such notice of a change, Customer is indicating that it agrees to be bound by the modified Support Policy. The “Target Initial Response Times” shall be measured by the elapsed time between DataStax’s receipt of a reported Issue within the Support Portal and the time when there is a Response. If a developer is using Kong to manage APIs and microservices, they now can easily use Cassandra in the cloud with Astra.”. Built around JSON-like documents, document model databases are both natural and flexible for developers to work with. This means they can concentrate on more important tasks. Welcome to DataStax Astra System Status Page Uptime over the past 90 days. You'll find comprehensive guides and documentation to help you start working with DataStax Astra as quickly as possible. CTO of Datical Learn More. The driver comes with built-in support for Astra, DataStax’s cloud-native Cassandra-as-a-service offering. Except as expressly provided herein, no modification of this Support Addendum will be effective unless contained in writing and signed by an authorized representative of each party. Users can download that and connect it to an Astra database. As a result of this integration, developers on Kong now have full access to Cassandra in the cloud, which comes with unlimited scale and effortless operations. As part of our beta program, we’ve been working with developers and listening to their feedback. “Urgent” means a critical production issue that severely impacts and halts your use of the Cloud Service where there is no procedural workaround. All Premium Support offerings are staffed exclusively by a dedicated team comprised of our … If DataStax cannot accommodate Customer’s objection, then the prior Support Policy shall govern until the expiration of the then-current Order Schedule. Connecting to Astra (Cloud) Using the DataStax Java Driver to connect to a DataStax Astra database is almost identical to using the driver to connect to any normal Apache Cassandra® database. Do Not Sell My Info, This Support Addendum is part of and subject to an agreement with DataStax (the “Agreement”) that includes the DataStax Astra Terms (at, https://www.datastax.com/legal/datastax-astra-terms. Which cloud vendors does DataStax Astra support? Builder () . Which cloud regions are currently available? How do you configure JanusGraph to connect to Datastax Astra? Support is offered for and covers only Customer’s use of DataStax’s Cloud Services provided under the Agreement (the “Supported Services”). Use the included APIs to create, modify, and terminate databases, and interact with the databases you create. question. If you have tooling that currently works with self-managed deployments (Apache Cassandra™, DataStax Distribution of Apache Cassandra™ or DataStax Enterprise clusters), connecting it to Astra is simple: Upgrade to the version of the driver that supports the Astra secure connect bundle. DataStax will post the amended terms on the DataStax website at, https://www.datastax.com/legal/datastax-astra-support-policy. ), unless Customer has executed a separate agreement with DataStax governing Customer’s receipt and use of DataStax Astra. DataStax will make commercially reasonable efforts to resolve any Issues submitted by a Customer Representative. Developers will start to experience how Astra eliminates operations and overhead to install open-source, Cassandra. 1 Answer . Migrating from previous versions Java driver 4 is not binary compatible with previous versions. Customer understands and agrees that resolution of an Issue is not guaranteed and may not occur. Please choose from below. Terms of Use When a Customer Representative submits an Issue, Customer may assign in the Support Portal a priority level based on the relative impact an Issue has on the use of the Cloud Services. Astra Operational 90 days ago 99.96 % uptime Today. Configurable settings when using a secure connection bundle THE LATEST. © 2020 DataStax Privacy Policy This Support Addendum is part of and subject to an agreement with DataStax (the “Agreement”) that includes the DataStax Astra Terms (at https://www.datastax.com/legal/datastax-astra-terms), unless Customer has executed a separate agreement with DataStax governing Customer’s receipt and use of DataStax Astra. Welcome to the DataStax Astra Developer Hub. This means they can concentrate on more important tasks." datastax.com/dev. Once you're signed up, onward! Self-service support is included with any paid Compute Tier of DataStax Astra. Hello and welcome to getting started with Astra! “Normal” means a partial, non-critical loss of use of the Cloud Services where a short-term workaround is available but not scalable and Customer can continue essential operations. DataStax Luna has got you covered with subscription-based open source Apache Cassandra support plans that are designed to fit your budget. 0 Comments . DataStax Astra hits all of the needs for our organization,” said Michael Heinen, manager, platform operations, cloud operations at Cengage. With our integration, we are publishing a preview build of Kong that will connect to Astra. With Astra, developers can fully automate their CI/CD pipelines for Cassandra support. For the remaining platforms supported by the driver, there is no additional requirement. Examples include: Cloud Services are down or unavailable, Customer Data is corrupted or lost and must restore from backup, or a critical documents feature and/or function of the Cloud Services is not available. Customer’s Representative will be asked for the Representative’s name, company name, ticket number, contact number, and reason for the escalation. “Issue” means a material and verifiable failure of the DataStax Cloud Service to conform to the specifications set forth in the Documentation. Both DataStax and Kong are committed to the open-source community. It eliminates all of the overhead involved in setting up Cassandra. “High” means a major functionality of the Cloud Services is impacted or significant performance degradation in the Cloud Services is experienced where a reasonable workaround exists which allows for continued essential operations. DataStax Enterprise Scale-out NoSQL database built on Apache Cassandra™. The only differences are in how the driver is configured in an application and that you will need to obtain a … For Urgent Issues Customer must have a dedicated resource available to work on the Issue on an ongoing basis with DataStax. Additionally, we share the same values and mission and are focused on helping developers build modern, data-rich applications in hybrid and multi-cloud environments. “Documentation” means the published documentation describing the functionality of the Cloud Service. DataStax will also update the “Last Updated Date” at the top of this Support Policy. We’re excited to share a new learning experience for both new and experienced Cassandra users now at Customer must log a support ticket with DataStax Astra in accordance with the DataStax Astra Support Policy immediately upon becoming aware of an event that impacts service availability. The Stargate open source project provides an API layer that allows you to expose a document-style API on top of any Cassandra database.. Astra now offers offers a Document API via Stargate, which allows you to use your Astra database as a document database. We both serve users and enterprises with the largest data demands in the world. Any renewed Order Schedule will be governed by the then-current Support Addendum. If a DataStax support engineer is not available an operator will take the information and generate an urgent support request. Support Features and Target Initial Response Times: Availability SLA (as set forth in the Service Level Agreement for DataStax Astra). “Low” means a routine technical issue; information requested on application capabilities, navigation, installation or configuration; or a bug affecting a small number of users of the Cloud Services where an acceptable workaround is available. Start building cloud-native apps fast with Astra, DataStax’s cloud-native Cassandra-as-a-Service. Support will not be provided for the following: (1) If the Issue is caused by Customer’s negligence, hardware malfunction, network latency or causes beyond the reasonable control of DataStax, (2) the Issue is caused by third party software not managed by or provided by DataStax as part of the Cloud Services, (3) Customer has not paid the Cloud Service fees when due,  (4) use of the Software or Cloud Services in a manner inconsistent with the applicable Documentation, (5) modifications to the Software or Cloud Services not provided by or approved in writing by DataStax, or (6) use of the Software or Cloud Services with products or software not provided or approved in writing by DataStax. DataStax also brought Cassandra to the Kubernetes world, and, in … DataStax may re-assign the priority level, as defined below, in its sole discretion. Certain priority level tickets may not be available to the Customer depending on the Support offering purchased. We’re excited to share a new learning experience for both new and experienced Cassandra users now at DataStax provides Support of eligible Cloud Services under the terms of this … DataStax’s obligation to provide Support Services is conditioned upon Customer satisfying the following responsibilities with respect to each Issue: DataStax Support is committed to providing accurate and timely solutions to technical support needs. Premium Support. A podcast series where DataStax Chairman and CEO Chet Kapoor interviews technology leaders from global enterprises on their journeys to scaling multi-billion dollar businesses. All stories for tracking tasks related to DataStax Astra (e.g SNI routing, metadata, config etc.) If the changes have a material adverse impact on and are not acceptable to the Customer, then Customer must notify DataStax within 30 days of the applicable Last Updated Date. Generally available now, the tool dubbed Stargate is available on GitHub for free, but DataStax only supports it on the DBaaS called Astra. Initially, DataStax brought Cassandra to the cloud, launching its Astra cloud offering Cassandra as a managed service. The actual time required to work towards  resolving the Issue, if such full resolution occurs, may be longer than the Target Initial Response Time. To adjust the capacity unitcapacity unit - Represents three database instances grouped together with … Provides a brief description and syntax for CQL statements, types, operators, and functions supported by the DataStax Astra database. Anuff, DataStax may re-assign the priority level, as defined below in! 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